Tech Notes & Forms

This section is provided to our customers for quickly finding the answers to simple issues or system questions. Also, you can find helpful electronic forms for submitting change requests and other communications as they become available. If you do not understand or need further help than the tech note provides, please call the technical support number for assistance.

Thank You!

All of our technotes are provided to you in Adobe Acrobat Reader Format (.pdf). If you do not have Adobe Acrobat you can download it for free here:

Tech Note Article Number Category Description
PyriSupport Users Guide General A simple guide which explains the proper usage of your Pyrimont Tech Support Program
PyriSupport Users Guide with TAs General A simple guide which explains the proper usage of your Pyrimont Tech Support Program. This version also includes all currently available Tech Articles.
List of ProfiTouch Tech Articles General A list of all current ProfiTouch Technical Articles.
#20040923014 How to Replace Main System Basic System If all else fails, it may be necessary to bring a backup terminal up as the MAIN terminal.
#20041130026 How to make Ghost Boot Diskettes Basic System Very rarely, a T2 Technician may ask you to make a recovery disk. Here's how.
#20041104005 FD New Bar Usage Basic System The Famous Dave's franchise requested an improved Bar menu.
#20041130006 Special Characters in Employee Names Basic System While employees may feel special; putting odd, non-alpha characters in the employee data file can be dangerous.
#20050212041 How to Reboot A Terminal Basic System Knowing how to reboot a terminal is just something all users need to understand.
#20050106001 How To Restart PCAnywhere Host Basic System Many times the support department may need you to restart parts of your system so they can gain access.
#20041108002 How To Resolve CC Settlement Failure Credit Card How to resolve Credit Card Batch Settlement failure.
#20040722022 Resolve Complaints Double Charges Credit Card With the advent of online banking, many customers call to complain about being charged too much for a meal.
#20041124003 When To Force A Credit Card Charge Credit Card Explains when and how to use the Force function for Credit Cards. Using it regularly can quadruple the cost of Credit Card Transaction fees.
#20041021001 How to Issue A Credit Card Refund Credit Card A nice note on issuing a Credit Card Refund from the CC Transaction database.
#20050224005 File Locked Error On Ticket Close Credit Card Accessing the Credit Card Transaction database while someone is closing a ticket can create problems.
#20050224006 Troubleshooting Printer Errors Hardware Issues Printers are the number 1 cause for support calls; more than 80% can be resolved locally.
#20041003002 How to Reprogram A Cherry Keyboard Hardware Issues Many installations use the Cherry Keyboard for Credit Card swiping. This article explains how to re-program a keyboard should it lose its programming.
#20050102001 Using Surge Suppressors Hardware Issues A brief note on the importance of Surge Suppressors and how to purchase them.

Form Category Description
Menu Styling Request Form Menu Styling Submit a Menu Styling Request Form and a Pyrimont Agent will contact you with any questions or details.
 
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