PyriSupport Users Guide (*Text is white*)
PyriSupport Users Guide
A simple guide explaining the proper usage of your Pyrimont Tech Support Program.
PyriSupport Users Guide with TAs (*Text is white*)
PyriSupport Users Guide with TAs
A simple guide which explains the proper usage of your Pyrimont Tech Support Program. This version also includes all currently available Tech Articles.
List of ProfiTouch Tech Articles (*Text is white*)
List of ProfiTouch Tech Articles
A list of all current ProfiTouch Technical Articles.
How to Replace Main System (*Text is white*)
How to Replace Main System
If all else fails, it may be necessary to bring a backup terminal up as the MAIN terminal. Error #20040923014
How to make Ghost Boot Diskettes (*Text is white*)
How to make Ghost Boot Diskettes
Very rarely, a T2 Technician may ask you to make a recovery disk. Here's how. Error #20041130026
FD New Bar Usage (*Text is white*)
FD New Bar Usage
The Famous Dave's franchise requested an improved Bar menu. Error #20041104005
Special Characters in Employee Names (*Text is white*)
Special Characters in Employee Names
While employees may feel special; putting odd, non-alpha characters in the employee data file can be dangerous. Error #20041104005
How to Reboot A Terminal (*Text is white*)
How to Reboot A Terminal
Knowing how to reboot a terminal is just something all users need to understand. Error #20050212041
How To Restart PCAnywhere Host (*Text is white*)
How To Restart PCAnywhere Host
Many times the support department may need you to restart parts of your system so they can gain access. Error #20050212041
How To Resolve CC Settlement Failure (*Text is white*)
How To Resolve CC Settlement Failure
How to resolve Credit Card Batch Settlement failure. Error #20041108002
Resolve Complaints Double Charges (*Text is white*)
Resolve Complaints Double Charges
With the advent of online banking, many customers call to complain about being charged too much for a meal. Error #20040722022
When To Force A Credit Card Charge (*Text is white*)
When To Force A Credit Card Charge
Explains when and how to use the Force function for Credit Cards. Using it regularly can quadruple the cost of Credit Card Transaction fees. Error #20041124003
How to Issue A Credit Card Refund (*Text is white*)
How to Issue A Credit Card Refund
A nice note on issuing a Credit Card Refund from the CC Transaction database. Error #20041021001
File Locked Error On Ticket Close (*Text is white*)
File Locked Error On Ticket Close
Accessing the Credit Card Transaction database while someone is closing a ticket can create problems. Error #20050224005
Troubleshooting Printer Errors (*Text is white*)
Troubleshooting Printer Errors
Printers are the number 1 cause for support calls; more than 80% can be resolved locally. Error #20050224006
How to Reprogram A Cherry Keyboard (*Text is white*)
How to Reprogram A Cherry Keyboard
Many installations use the Cherry Keyboard for Credit Card swiping. This article explains how to re-program a keyboard should it lose its programming. Error #20041003002
Using Surge Suppressors (*Text is white*)
Using Surge Suppressors
A brief note on the importance of Surge Suppressors and how to purchase them. Error #20050102001
Menu Styling Request Form (*text is white*)
Menu Styling Request Form
Submit a Menu Styling Request Form and a Pyrimont Agent will contact you with any questions or details.